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| Standard Shipping Rates | Rate Components | Service Levels | ||||
| Standard | Expedited | Two-Day | One-Day | |||
| Continental US Street | ETA | 3 - 5 business days--- | 1 - 3 business days--- | 2 business days--- | 24 hours--- | |
| per Item | $0.79 | --- | $1.99 | $2.99 | ||
| per Shipment | $5.99 | --- | $11.99 | $16.99 | ||
| Alaska and Hawaii Street | ETA | 3 - 7 business days--- | 1 - 3 business days--- | ------ | ------ | |
| per Item | $1.99 | $2.49 | --- | --- | ||
| per Shipment | $16.99 | $18.99 | --- | --- | ||
| Canada | ETA | 5 - 10 business days--- | --- | ------ | ------ | |
| per Item | $1.99 | --- | --- | --- | ||
| per Shipment | $29.99 | --- | --- | --- | ||
* All delivery times shown are estimates. Our carriers will not guarantee arrival dates of packages. Please keep this in mind if time is critical. Please allow 1-2 days processing time. Days in transit begins on the first business day after an order has shipped. All transit days are business days (Monday-Friday, excluding holidays).
Marc Wayne Intimates will not be responsible for merchandise that may be lost or damaged in transit.
For your protection, orders over $150 may be sent "Signature Required".
International Shipping
• Canada
We ship to Canafda via UPS Worldwide Express Saver. UPS cannot deliver to P.O. boxes.
This shipping method includes all applicable customs and brokerage fees; however, GST and PST may be levied. These taxes are beyond our control.
Email Shipment Confirmation
On the day your order is shipped, we will send you an e-mail with your tracking number. We usually send these confirmations towards the end of the day.
A Word About Marc Wayne Intimates' Packaging
Most of Marc Wayne Intimates' packaging material is recyclable and much is made from recycled content. Both our boxes and envelope mailers have recycled content. The satin wrap tissue is made of 70% recycled material. All of these, along with the poly bags your lingerie pieces come in, are completely recyclable. So when you receive your purchase we hope you love your new undies and will recycle the rest.
Refund, Returns and Cancellation Policies:
Our Easy Return Policy
We understand that sometimes you may need to return or exchange an item. That’s why we offer a 30-day* 100% satisfaction guarantee. If you are not satisfied with your purchase, you may return unworn merchandise with all tags attached within 30 days for an exchange or refund. Any credits or charges will be issued to the credit card used for the purchase unless you instruct us otherwise. Please allow us 15-20 business days to receive and process your return.How to Return Goods
Please follow the easy instructions on the return form included with your order. Returns must be received within 30 days of the shipment date (15 days if a Bridal item -- please see below) along with the enclosed return form. Address your package to:
Returns
1901 N Roselle Road
Suite 800
Schaumburg, IL 60195
Important notes about returning undergarments
- Please make sure all tags and packaging are intact, and that items are packaged to protect their shape.
- By law, intimate garments containing a crotch cannot be returned once they have been worn or tried on. Please try these items on over your own underwear.
- We suggest you do not wear perfume or deodorant when trying on your purchase. These can leave marks or scents, which may make the item non-returnable.
- We also ask that, due to the delicate molded structure of bra cups, you return items in a protective box to insure a full credit.
- We reserve the right to refuse returns on items that may not meet hygiene and health regulations.
Our Simple Exchange Policy
We gladly pay for the re-shipping cost of exchanged merchandise (one exchange per order, please).
Exchange by Priority Mail - Simply list the nfew items you'd like in exchange on the return form and include the form in your return package (We strongly suggest Certified or Insured mail).
Special Notes
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- Late Returns/Exchanges - If more than 30 days have passed since your package shipped and you would like to exchange/refund any of your items, we reserve the right to accept or refuse them. If accepted, a $10 or 20% re-stocking fee (whichever is greater) will be deducted from your refund.
- Late Returns/Exchanges - If more than 30 days have passed since your package shipped and you would like to exchange/refund any of your items, we reserve the right to accept or refuse them. If accepted, a $10 or 20% re-stocking fee (whichever is greater) will be deducted from your refund.
* Return Policy for Bridal Items
Bridal items must be returned within 15 days from the shipping date. We have found that brides are often not certain about their size and will order several sizes of the same garment. This puts great demands on styles for which there may be limited stock. It is for this reason that we enforce our re-stocking fee rigorously for late returns on Bridal items. Returns received after 15 days will be subject to a $10.00 or 20% re-stocking fee (whichever is higher), if accepted.
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